Reminder: Upcoming ERA System Change Allows Better User Access Monitoring

As previously announced, beginning in November 2010 all ERA® system users will be required to use their own unique User ID to log into ERA. Users will maintain the ability to open and use multiple sessions on a PC/Workstation. However, they will not be able to log into more than one device at a time with the same unique User ID.

We have listened to your feedback about this change and would like to address some commonly asked questions.

1. Why are unique User IDs important?

• Unique User IDs help protect against potential misuse of login credentials and allow for better tracking. You will be able to more accurately identify who is accessing specific data in your ERA system. For example, if you have six employees sharing one User ID and an issue arises with that ID, you would not easily be able to pinpoint which employee was involved.
• Unique User IDs help you better manage employee performance. For example, employees will use their ID to use Computer Assisted Instruction (CAI), which provides online training at no charge to help increase ERA system utilization and productivity.

2. Can I continue to log into multiple ERA sessions from the same device?

Yes, there is no change. We understand that having multiple sessions open on a single device is often a critical part of many users' day-to-day processes.

3. Will this change impact users of Reynolds' Wireless Parts Barcoding?

No. But again, shared User IDs for Wireless Parts Barcoding must be set up correctly. When setting up a User ID in 6210 for Wireless Parts Barcoding, please note the following criteria:

• The User ID must contain the characters RRSIP.
• The entry point setup (6210 line 5) must be executable 2000.
• When the above criteria are entered and you enter "S' to save, you will receive the following prompt: "IS THIS A SCANIT ID (Y/N)". You should select "Y" for yes.

4. We use Technician Dispatching (also known as Electronic Service Integration). Can we still use a shared ID for all our technicians so we don't have to change our current processes?

The best solution to control access to your data is to provide unique User IDs for each employee. However, if you want to continue to use a single User ID for multiple technicians, you can do so. This shared User ID can be used simultaneously on multiple PC workstations. It will only provide access to executables 2028 (Special Order Inquiry), 3702 (Labour Time Guide Inquiry), and 3352 (Technician Dispatching).

For more information on setting up a shared User ID in 6210 for Technician Dispatching, go to https://my.reyrey.com and enter your login information. Click on the Online Support tab, and search by Document ID 1930694.

5. We have technician teams set up in 3074 that share User IDs in the Technician Dispatching application– will we need to change that?

If each team shares one workstation nothing will need to be changed. If you use Technician Dispatching in this manner, and each team will have access to more than one PC, you will be required to set up a unique User ID for each team member.

For more information setting up technicians by teams using a unique User ID, go to https://my.reyrey.com and enter your login information. Click on the Online Support tab, and search by Document ID 1080914. Within the document, click on Entry Information, then review item #12.

6. We use teams in service, but do not have Technician Dispatching. How will this impact me?

There are a lot of different scenarios on how your shop can operate within the ERA system. To best assist you, contact the Technical Assistance Centre to discuss your specific process with a support specialist.

7. What should I do to prepare?

In order to avoid disruption to your processes, we encourage you to take action right away.

• Ensure each user who needs to log into ERA is set up with a unique User ID. There is no additional charge for User IDs and you may have as many set up in ERA as you need. For information on setting up User IDs, go to https://my.reyrey.com and enter your login information. Click on the Online Support tab, and enter 6210 in the search field.
• Restructure current processes that include sharing User IDs amongst multiple employees who might log into ERA at the same time but on different devices.
• Immediately review shared User IDs for Parts Barcoding, and Technician Dispatching (if applicable) as outlined above.
• Establish the habit of logging out of your ERA session when you leave your workstation.

Should you have any questions, please contact the Technical Assistance Centre.

Other Announcements

• For more news, visit the Announcements Archive

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