Over 80% of customers who contact dealerships do so by phone, which means employees are constantly shifting focus whenever the phone rings. In fact, 40% percent of the time, a properly handled phone call will result in a customer appointment at the store.*
With Reynolds Integrated Telephone System, you don't have to choose between productivity and customer service. It combines deep integration with ERA and Contact Management and enhanced phone features like retrieving voice mail from both your phone or your PC, emailing a voicemail, interactive voice responses, automated afterhours attendants, call distributions, and more.
*Ward's Dealer Business
- Inbound and outbound call tracking.
- Customer information on-screen before you answer.
- Automated voice messaging.
- Reynolds' world-class support.