Reynolds and Reynolds COVID-19 Updates
3/27/20 - A message from Chairman/CEO Bob Brockman about Reynolds Billing
To our valued customers,
As the COVID-19 situation unfolds daily, we continue to think first about everyone in the larger Reynolds Family – our customers, your employees and their families, and our own associates and families. We will be here for you with a steadfast commitment to get through this together.
We also recognize how the COVID-19 crisis will impact every business, with dealerships among those especially hard hit.
As another step to support our customers, Reynolds and Reynolds will reduce monthly recurring billing for all hardware and software for all dealerships by 20% for the month of April. No action is required on your part; we will automatically reduce April’s monthly recurring billing by 20%. This discount applies to recurring fees, not to transactional or to third party fees.
In addition, billing for ReverseRisk® will be reduced by 50% for the month of April, exclusive of the data retrieval fee.
Software and services will remain active and our support team is ready and available to assist. Reynolds employees also are well equipped to work remotely, and all major business functions are continuing.
Thank you for choosing Reynolds and Reynolds. We are proud to be your partner, and we are determined to get through this situation together with you and live up to the best of our values and commitments.
3/24/20 - A message from Vice President of Software Support Dave Bates
To our valued customers:
Recently, Reynolds Chairman and CEO Bob Brockman delivered a message to all Reynolds customers expressing our concern for everyone in the larger Reynolds Family – our customers, your employees and their families, and our own associates and families.
On behalf of the entire Reynolds Support organization, I want to reinforce Bob’s comments and our commitment to be here for you and to get through this together.
Even in the midst of the COVID-19 crisis, the Reynolds Support team stands ready and available to assist. While we have implemented our emergency coverage plan, you can still submit support tickets electronically or leave a message. Our staff is working remotely but will still be able to work support tickets and will call you back if messages are left.
ERA® and ERA-IGNITE
Technical Assistance Centre: 1.800.661.8600
Hours: M-F 6:30 am - 11:00 pm EDT and Sat 8:00 am - 5:00 pm EDT
Online Support: https://onlinesupport.reyrey.com
Customer Portal: https://my.reyrey.com/
We have taken a number of steps to protect both our associates and our customers, including the flexibility to reschedule or otherwise postpone in-person activity at the dealership – from sales and training to installation and repairs. We also are closely monitoring provincial and federal guidelines and adjusting our support activities in how we serve you.
Additionally, we have deployed several technical solutions and tools that will allow our teams to provide dealership support, even if our associates are required to work remotely or unable to work from Reynolds corporate offices.
We are determined to get through this situation together and live up to the best of our values and commitments. That includes providing the high levels of support you’ve come to expect from us.
We wish the best for you, your employees, and your families.
Vice President, Software Support
3/18/20 - A message from Chairman/CEO Bob Brockman
To our valued customers:
The Reynolds Family is made up of associates, our customers, their respective families, and the communities we all serve. The health, safety, and well-being of all of these people is of utmost importance to us.
With this in mind, we have been closely monitoring the rapidly changing situation around COVID-19 (commonly referred to as coronavirus). We want to take this opportunity to update you on some of the measures that Reynolds is taking to deal with the coronavirus (COVID-19) situation.
In addition to following the guidance provided by the Public Health Agency of Canada, we have taken steps to ensure that our associates can safely provide the high level of service you can come to expect from Reynolds WHILE taking into account your employees and your customers. We will continue to monitor the situation and may take further measures in the coming days. At this point, we can announce the following:
COVID-19 has not impacted our ability to continue to provide you with the outstanding service that you expect from us. At the same time, we respect the needs for you to protect your employees and team members. If you would prefer that we reschedule or otherwise postpone in-person activity, we will certainly work with you to make those arrangements. Reynolds stands with you to fulfill your business needs while making sure that we respect your people.
Health and Safety Measures
Reynolds has implemented additional health and safety measures for its employees. These include advising all employees who are ill to stay home, limiting non-essential visitors to our facilities, encouraging all employees who are at high risk to stay home, and suspending all non-essential work travel.
Additionally, we have increased the frequency of our office-cleaning regimen, especially in high traffic areas, encouraged our staff to practice good hygiene including following the recommendations from the Public Health Agency of Canada, and made additional accommodations for our employees to care for their families during this wave of school and other facility closures.
Please be assured that as the COVID-19 situation continues to evolve, Reynolds will continue to closely monitor developments and take appropriate measures to mitigate the impact on our associates and our customers.
While these may be trying times, we will all stand together to get through this and live up to the best of our values and commitments. We wish the best for you, your employees, and your families. Please do not hesitate to contact us at 1.800.661.8600 with any feedback or concerns.
Thank you for being part of the Reynolds Family.