Day in the Life of a Remote Customer Training Professional
Dan works as a remote customer training supervisor.
“I’m part of the remote training team and the Distance Learning Centre.
“Along with that we have conference calls so we can speak with the customer and it allows us to see what the customer’s doing and they can see what we’re doing.
“I really enjoy working with everyone in the Distance Learning Centre, especially my team.”
Liz is a remote customer training supervisor.
“The Distance Learning Centre — or the DLC — is a remote training department where we train our customers in the dealerships on the Reynolds software. A typical training with a customer would be spending time with them on each individual product so that they can then turn around and do their job.”
Rebecca works as a remote customer training professional.
“We use a web-based technology similar to that of Skype, in which we interact with our customers and we can share our computer screens.
“I would tell someone that is considering a career opportunity with Reynolds to go for it. It is an awesome company to work for. It’s a phenomenal place to work.”
Jennifer is another remote customer training supervisor.
“A training can take anywhere from a half hour to two hours, depending on what product we’re training on.
“I really like when I train a customer and they’re excited about the product because it makes me feel like I picked the right company because they could have chosen many different solutions and they’re on top of the world they love what they have and we help them get there.
“Everyone works really well together and it just feels like a big happy family.
“You never get bored. Every day is new. There are always new experiences, always new things to learn and it makes your days fun and your weeks go by so fast.”