To match evolving operations and changing customer expectations, focus has shifted from the DMS to the RMS – retail management system. Here’s how the RMS unifies operations and can build unparalleled transparency within your business, benefiting your customers and employees.
The introduction of eContracting is pushing the industry towards a more digital outlook, but how does it change the way you work a deal? With the help of Beau Townsend Ford, let’s look at the benefits of going digital by comparing eContracting to the evolution of Cyber Monday.
Great UI draws people in and great UX gets work done. See how to evaluate dealership operations with great user experiences that provide an easy workflow, automation, and real results.
For many dealers, reconditioning can feel like sitting in rush-hour traffic. Learn about the inefficiencies slowing down your process and ultimately costing you money.
In an age where every interaction, click, and transaction can be captured, catalogued, and examined, data is everything.
You know your technicians are recommending services they believe are necessary, so how do we show the same value to the customer? Let's look at how video can help drive approvals in the service drive.
Cyberattacks are evolving fast. Learn how to spot hidden risks before they hit your dealership.
Dive into the golden metrics in service and the impact the right technology can have on the numbers.
Approaching integration so that all systems “flock together” is the key to achieving smoother operations between departments.
When there isn’t anything to incentivize customers to buy, how do you target the right demographic to maximize sales opportunities at your dealership?
Temecula Valley figured out how to secure a deal from the first chat interaction to the last signature with a connected system.
Alexandria Volkswagen struggled with inadequate reporting tools and poor support with a previous provider. See how Retail Management Intelligence has made them more efficient and profitable.
Weisner Auto Group has significantly improved their internal communication and customer follow-up using the Reynolds Integrated Telephone System.
A paper-based drop-off process limited visibility and created communication gaps. Service kiosks streamlined check-in and pick-up with real-time tracking and added convenience for Team Toyota of Princeton.
By replacing slow, paper-based contracting with Alliance eContracting, the Duteau stores streamlined workflows and reduced errors.
Facing limited visibility and disconnected data across three stores, this dealer turned to Reynolds for real-time insights, confident decision-making, and a scalable system that supports long-term growth.
BMW of Tenafly replaced an unreliable, paper-based inspection process with a fully tracked, transparent system that builds customer trust and drives measurable results.
Cox Chevrolet transformed their after-hours service with intuitive kiosks, replacing manual drop-offs and early-morning chaos.
Jones Junction is using artificial intelligence to schedule service, body shop, and sales appointments around the clock with Reynolds solutions. In this interview with Automotive News, they share their adoption journey and impact on their business.
