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Position description:

American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is seeking a strategic and hands-on Director of Training and Service to architect and lead a high-impact training and servicing organization from the ground up. This role will design and build a national program focused on increasing dealership income performance through F&I excellence, sales training, and compliance. The Director will oversee the creation of curriculum, the launch of an integrated virtual and in-person training platform, and the development of a regional field resources dedicated to dealer profitability and relationship support. Responsibilities will include, but are not limited to:

- Leading training efforts to increase PVR, product penetration and reinsurance performance while complementing the existing AGWS University training curriculum
- Architecting and deploying the national training & servicing framework—including content, playbooks, reporting, and platform
- Recruiting and managing a field team of Regional Income & Training Specialists who support AGWS distribution partners with dealer support
- Launching live seminars, virtual academies, and in-store support tailored to new hires and distribution partners
- Overseeing creation of income-focused training content: sales playbooks, objection-handling scripts, and deal optimization techniques
- Supporting agencies and distribution partners with scalable training assets and consultative field support
- Owning reporting dashboards, scorecards, and continuous content improvement based on dealer results and field feedback

Training:

On the job

Requirements:

Bachelor’s degree or equivalent experience
Ability to travel 60-70% across the US
8+ years of leadership in income development, F&I training, or dealer services required
Deep knowledge of F&I products, sales processes, and dealership operations
Proven ability to build teams and programs from scratch
Skilled in instructional design, LMS deployment, and analytics-driven performance management
Entrepreneurial mindset with strong field presence and business acumen
Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years

Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

Medical, dental, vision, life insurance, and a health savings account
401(k) with up to 6% matching
Company car for business and personal use
Professional development and training
Promotion from within
Paid vacation and sick days
Eight paid holidays
Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Salary:

$125,000 – $150,000 / year

This position includes commission

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