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Position description:

American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is seeking a Client Service Representative to join our team at our office in Warrenville. As a Client Service Representative, you will support Dealers and Agents by taking inbound calls, emails, and chat messages to assist them with questions regarding their accounts. You will also be responsible for providing technical support to customers and associates and ensure a high level of customer satisfaction is achieved.

Training:

On-the-job

Requirements:

High School Diploma
1+ years of Customer service experience
Ability to problem solve and train customers on software products
Proficient in Microsoft Suite, Outlook, and Excel
Excellent customer service skills, especially phone etiquette
Excellent verbal and written skills
Strong organizational and multi-tasking skills
Strong attention to detail

Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

Medical, dental, vision, life insurance, and a health savings account
401(k) with up to 6% matching
Professional development and training
Promotion from within
Paid vacation and sick days
Eight paid holidays
Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Salary:

$40,000 – $50,000 / year

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