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Position description:

The Reynolds and Reynolds Company is seeking a Legal Intake Administrative Associate to serve as the first point of contact for all incoming legal complaints and inquiries. This highly visible role is essential in triaging sensitive matters, maintaining neutrality, and ensuring timely routing to the appropriate internal departments or legal counsel. The position safeguards attorney-client privilege, supports the legal department’s responsiveness, and promotes consistency in investigative processes.

Key Responsibilities
- Receive, log, and triage incoming complaints, including reports of harassment, discrimination, and retaliation.
- Conduct impartial intake interviews and collect preliminary information without providing legal advice.
- Route matters to the appropriate internal teams (e.g., Payroll, Benefits) or escalate to Employment Counsel when warranted.
- Maintain a centralized intake log with timely follow-up and accurate documentation.
- Assist in developing and maintaining standardized investigation workflows, templates, and intake forms.
- Support litigation hold processes and help track ongoing investigations or legal matters.
- Act as a liaison between the legal department and internal stakeholders, ensuring clear communication and strict confidentiality.

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Requirements:

  • Bachelor’s degree in Legal Studies, Public Administration, or a related field.
  • Minimum of 4 years of experience in legal intake, case management, or HR investigations.
  • Exceptional interpersonal and communication skills, with the ability to manage sensitive issues discreetly.
  • Experience with case management systems or legal intake tools preferred.
  • Strong organizational skills with the ability to work independently, prioritize tasks, and maintain thorough records.

Benefits:

Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401 (k), and a work/life balance with paid time off. At our Houston facility, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Contact information

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Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Legal Intake Administrative Associate - Houston TX