Description du poste:
Primary Responsibilities:
- Handle incoming calls and emails from internal and external customers
- Communicate with customers to gather information and learn about their needs and expectations
- Resolve customer issues as received, or submit a ticket for additional research
- Research and troubleshoot customer tickets
- Monitor individual work load and prioritize responsibilities
- Train/share knowledge with team members
- Use of time for learning, growth and development
Working Conditions:
- Repetitive office tasks (computer usage)
- Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift
- May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices
Prior Experience:
- Excellent customer service skills, especially phone etiquette
- Ability to think critically, analytically and problem solve
- Experience troubleshooting basic software preferred
- Background in business, accounting or dealership industry is preferred
- Excellent verbal and written skills
- Effective team player
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Formation:
Classroom-style, on-the-job with a mentor, and online courses
Exigences:
- Fluent in English and French
- Ability to understand and work with all PC based products
- Ability to problem solve and train customers on software products
- Ability to travel to the United States for additional company-paid training, if offered
Avantages:
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, and life insurance
- Pension plan (100% company match up to 6%)
- Professional development and training
- Promotion from within
- Paid vacation and sick days
- Referral bonuses
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
Salary:
$50,000 – $54,000 / year
Coordonnées
* Vous n'avez pas de curriculum vitae à portée de main? Envoyez cet emploi par courriel pour une prochaine soumission.
Reynolds et Reynolds encourage un mode de vie sain en offrant un environnement non-fumeur. Reynolds et Reynolds est un employeur qui souscrit au principe d'égalité d'accès à l'emploi.