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<!-- wp:reyrey-js/list-item {"content":"Managing remote customer experiences, deterring dealership theft, and more."} /-->
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<div class="wp-block-reyrey-js-column"><!-- wp:reyrey-js/paragraph {"content":"Providing the remote experience customers expect, preventing dealership theft with checks and balances, and using a combination of mining strategies to sell more vehicles to the right buyers — check out August’s \u003cem\u003eConnected\u003c/em\u003e podcast episodes below!"} /-->
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<!-- wp:reyact/carousel-testimonial {"items":[{"testimonialEntity":"","uuid":"68d430c7163b4","quote":"Episode 39: Adapting to Remote Customer Interactions"}]} -->
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<!-- wp:reyrey-js/paragraph {"content":"We talk with Bill Cullen, general manager at Joseph Volkswagen of Cincinnati, about:"} /-->
<!-- wp:reyrey-js/list {"ordered":false} -->
<!-- wp:reyrey-js/list-item {"content":"Responding to newly shaped customer expectations."} /-->
<!-- wp:reyrey-js/list-item {"content":"Simplifying the car-buying experience and removing barriers to purchase."} /-->
<!-- wp:reyrey-js/list-item {"content":"Developing a unique brand to differentiate your dealership from competitors."} /-->
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<!-- wp:reyrey-js/paragraph {"content":"\u003ca href=\u0022https://www.youtube.com/watch?v=2UrdZe_Zfls\u0022 target=\u0022_blank\u0022\u003eWatch Episode 39\u003c/a\u003e"} /-->
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<!-- wp:reyact/carousel-testimonial {"items":[{"testimonialEntity":"","uuid":"68d430c716895","quote":"Episode 40: How to Prevent Dealership Theft"}]} -->
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<!-- wp:reyrey-js/paragraph {"content":"Gary Reinhardt, product planning manager at Reynolds and Reynolds, shares the state of theft in the industry. He covers:"} /-->
<!-- wp:reyrey-js/list {"ordered":false} -->
<!-- wp:reyrey-js/list-item {"content":"Basic measures dealers can take to protect their assets."} /-->
<!-- wp:reyrey-js/list-item {"content":"Motivation, opportunity, and execution of stealing."} /-->
<!-- wp:reyrey-js/list-item {"content":"How COVID-19 has increased the risk of theft."} /-->
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<!-- wp:reyrey-js/paragraph {"content":"\u003ca href=\u0022https://www.youtube.com/watch?v=TvGiinXCUyU\u0022 target=\u0022_blank\u0022\u003eWatch Episode 40\u003c/a\u003e"} /-->
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<!-- wp:reyact/carousel-testimonial {"items":[{"testimonialEntity":"","uuid":"68d430c716d5b","quote":"Episode 41: How to Improve the Customer Experience"}]} -->
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<!-- wp:reyrey-js/paragraph {"content":"Noah Rice, account manager at Reynolds and Reynolds, speaks on the ever-changing expectations customers bring to the dealership. He discusses:"} /-->
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<!-- wp:reyrey-js/list-item {"content":"Digitizing processes across departments."} /-->
<!-- wp:reyrey-js/list-item {"content":"Offering real-time, virtual vehicle customization."} /-->
<!-- wp:reyrey-js/list-item {"content":"Making ongoing investments in customer experience."} /-->
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<!-- wp:reyrey-js/paragraph {"content":"\u003ca href=\u0022https://www.youtube.com/watch?v=MhOlJhNH5ts\u0026amp;t=2s\u0022 target=\u0022_blank\u0022\u003eWatch Episode 41\u003c/a\u003e"} /-->
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<!-- wp:reyrey-js/paragraph {"content":"We speak with Hayley Holmes, product planning manager at Reynolds and Reynolds, about the differences and uses of equity and data mining. She shares:"} /-->
<!-- wp:reyrey-js/list {"ordered":false} -->
<!-- wp:reyrey-js/list-item {"content":"How to identify customers in the market who are ready to buy from you."} /-->
<!-- wp:reyrey-js/list-item {"content":"The benefits of using both data and equity mining together."} /-->
<!-- wp:reyrey-js/list-item {"content":"Why it matters, now more than ever, to target your existing customer base."} /-->
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<!-- wp:reyrey-js/paragraph {"content":"\u003ca href=\u0022https://www.youtube.com/watch?v=mXZwYNqyfLk\u0022 target=\u0022_blank\u0022\u003eWatch Episode 42\u003c/a\u003e"} /-->
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<!-- wp:reyrey-js/paragraph {"content":"Tune in every Wednesday to hear from industry experts and stay up-to-date with best practices for your dealership! You can find the podcast on \u003ca href=\u0022https://www.youtube.com/channel/UCuMnHu4_ghXHieISC8Mgz1A/videos?utm_sou…\u0026amp;utm_medium=fuel\u0026amp;utm_campaign=connected-podcast-recap-may_052920\u0022 target=\u0022_blank\u0022\u003eYouTube\u003c/a\u003e, \u003ca href=\u0022https://podcasts.apple.com/us/podcast/connectedpodcast/id1518226464\u0022 target=\u0022_blank\u0022\u003eApple Podcasts\u003c/a\u003e, and \u003ca href=\u0022https://open.spotify.com/show/1W8XfQEfcuiIrufuR1K9G3?si=66e8oZe-QcaKyHn…\u0022 target=\u0022_blank\u0022\u003eSpotify\u003c/a\u003e."} /--></div>
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