Resource Library

Report
The State of AI in Automotive Retail
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Report
deskit™ Driving Profitability
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eBook
Six Ways to Improve Service Efficiency eBook
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Report
Switching to Reynolds: Creating Sustainable Profitability
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FUEL Articles

Parts and Service
The Rise of Parts-Running Robots
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Parts and Service
The Right Job, the Right Tech, the First Time: Smarter Workflows that Work
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Parts and Service
What Fixed Ops Leaders Are Actually Talking About
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AI Resources

Dealership Wide
Data Layers in the Era of Big Data
<p>In an age where every interaction, click, and transaction can be captured, catalogued, and examined, data is everything.</p>
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Sales and F&I
Smart Selling Starts with AI (Don’t Forget the Personal Touch)
<p>Explore how combining personal connection with AI tools can help sales teams tailor conversations, prioritize the right leads, and create experiences that feel relevant and intentional.</p>
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Dealership Wide
The Future is Here, and It’s Powered by AI
<p>Artificial Intelligence is here, and there is no going back. We can be on the cutting edge of productivity, information processing, and profitability, or we can play it safe and let our competition have the edge.</p>
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Dealership Area
Document Type
Addressing the Productivity Problem: How AI Can Drive Actual Efficiency

This ebook explains how using AI tools, powered by a unified AI data layer, can drive actual efficiency throughout the dealership.

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The State of AI in Automotive Retail

This report provides a snapshot of current AI usage, its prevalence, the benefits to dealers, and the outlook for AI in automotive retail.

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The Fixed Operations Golden Metrics 2025

This report examines golden metrics (hours, effective labour rate, and profit per customer pay repair order) in dealerships from across the country and details both expected and unexpected trends within the data. It also provides insight into how to improve results.

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Enhancing Service from Hello A Deep Dive into the Service Check-In Process

Dive into a typical check-in process to uncover areas of improvement for your service drive. Discover changes that could save your advisors time, increase customer satisfaction, and bump up your CSI scores.

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deskit™ Driving Profitability

This report provides a clear, data-backed perspective on how you can enhance your operations, boost profitability, and deliver better customer experiences. By focusing on actionable metrics and proven strategies, it empowers you to make informed decisions that directly impact your bottom line.

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Six Ways to Improve Service Efficiency ebook What areas of opportunity are you missing out on?

Today, customers are used to doing business via their mobile device. You see it in airports, making online purchases, scheduling appointments, etc. So why should your dealership be any different?

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Switching to Reynolds: Creating Sustainable Profitability

This report looks at the profitability gains for dealerships that switched to Reynolds. It focuses on F&I and fixed operations as key areas to go beyond commodity selling and provide real value to customers.

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Being Better vs. Operating Differently Shifting your mindset in a changed automotive retail environment.

Vehicle affordability, higher interest rates, ever-increasing customer expectations… You’re doing your best to manage growing pressures, but the strategies you’ve used to improve performance in the past just aren’t as effective as they once were. Getting better at what you’ve always done only gets you so far. In this whitepaper, learn how you can shift your mindset and begin operating differently.

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Turning Chats into Signatures

"As long as we can get customers to calculate their payment online, we're basically at the two yard line and headed toward a deal. Once the customer walks themselves down the path online, it's a seamless finish in-store." Read about Temecula Valley Buick GMC's online to in-store journey.

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Car Buying Unfolded A Deep Dive into Today's Buying Behaviours and Preferences

In a survey of more than 1,000 consumers, today's car buyers tell us their buying habits, what they find most valuable when shopping online and in-store, and what they’re willing to pay more for. This report gives you a full picture of how car buyers are behaving and ultimately, what your dealership needs to do to meet their evolving expectations.

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Automotive Retailing Today One Solution for a Dealership-Wide Challenge

Digital retailing is dealership operations, period. The mindset has to be one customer, one transaction, one process. It has to be seamless starting in sales and F&I, moving into the accounting office, and moving to service… over and over again. It’s a continuous cycle that can be otherwise hard to master if approached in disconnected pieces. When there’s a dealership-wide challenge, there’s only one solution.

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Retail Anywhere. Sacrifice Nothing. A Digital Gut Check

What happens when your customers don’t want to visit your showroom or service drive? Can you meet this increasing demand while not sacrificing your dealership’s success? Take this digital gut check to find out.

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