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Support
ERA and ERA-IGNITE
Visit
my.reyrey.com
to view the Online Support knowledgebase, submit eTickets, and more.
1.800.661.8600
Reynolds Document Services
ReySource Online Ordering:
my.reyrey.com
Client Support:
1.888.845.4508
Need support?
Let us help.
Support means having a partner who can help you every step of the way. Wherever you are, we’re ready to
meet you there.
Give us a call! Our support team is dedicated to serving our customers one call, one customer, and one service event at a time. We aim to have every call resolved by the first person you speak to in order to minimize disruption in
your dealership.
Reynolds Technical Assistance Centre
By the numbers:
70–80%
of calls answered within the first 60 seconds
80%
of calls are resolved with the first responder
90%+
average customer satisfaction
40+
Canadian associates
14
years of industry experience
Support at Your Fingertips
Built right into ERA-IGNITE are resources designed to help you whenever you need it, so you can get back to doing what you do best.
The ERA-IGNITE Smart Centre allows you to access documentation and training tools from a central location. With features like Chat, Help Videos, and Computer Assisted Instruction, you’re able to:
“I could put someone to work tomorrow and say, ‘This is your job. You’re going to be our accounts payable clerk and I need you to take these classes which Reynolds has already built into the system,’ and they can actually go to work right away without a lot of my time being spent on training.”
Carol Edwards
Controller
Andrews Cadillac
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daily.
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