Support

ERA and ERA-IGNITE


Visit my.reyrey.com to view the Online Support knowledgebase, submit eTickets, and more.
1.800.661.8600

Reynolds Document Services

ReySource Online Ordering:
my.reyrey.com
Client Support:
1.888.845.4508

Need support?
Let us help.

Support means having a partner who can help you every step of the way. Wherever you are, we’re ready to meet you there.
Give us a call! Our support team is dedicated to serving our customers one call, one customer, and one service event at a time. We aim to have every call resolved by the first person you speak to in order to minimize disruption in your dealership.

Reynolds Technical Assistance Centre

By the numbers:

70–80%
of calls answered within the first 60 seconds
80%
of calls are resolved with the first responder
90%+
average customer satisfaction
40+
Canadian associates
14
years of industry experience

Support at Your Fingertips

Built right into ERA-IGNITE are resources designed to help you whenever you need it, so you can get back to doing what you do best.
The ERA-IGNITE Smart Centre allows you to access documentation and training tools from a central location. With features like Chat, Help Videos, and Computer Assisted Instruction, you’re able to:
    • Chat with TAC personnel: Send chat messages and easily ask questions without leaving ERA-IGNITE. Access Smart Centre Chat on the home page or in the support tab in Smart Centre.
    • Watch instructional videos: These short and informative videos are available for multiple topics and tasks. Search Smart Centre Help Videos by dealership role or keyword to watch what’s most relevant to you.
    • Take Computer Assisted Instruction courses: These courses highlight system tips and new enhancements and are built directly into ERA-IGNITE. This consistent form of training drives system utilization, employee productivity, and customer satisfaction.
“I could put someone to work tomorrow and say, ‘This is your job. You’re going to be our accounts payable clerk and I need you to take these classes which Reynolds has already built into the system,’ and they can actually go to work right away without a lot of my time being spent on training.”
Carol Edwards
Carol Edwards
Controller
Andrews Cadillac