Every phone call is an opportunity to make or break a customer relationship, but reviewing yesterday’s calls and identifying hot cases takes so much time. Leverage full call transcriptions, quick-to-read summaries, and call outcome tags with Conversation AI. Easily identify and prioritize customers who need immediate follow up. From there, quickly and efficiently review all inbound and outbound calls within FOCUS.
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Stay up to date on what’s happening in your store with automatic alerts for certain call tags like “Upset Customer” and “Ready to Buy”.
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Increase efficiency by reviewing call summaries rather than listening to full phone conversations.
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Ensure the correct action or follow-up happens after every phone call, increasing customer satisfaction.
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Maximize productivity with automated activity creation and prioritization.