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<!-- wp:reyrey-js/list-item {"content":"Make the RO investigation process seamless with the proper report."} /-->
<!-- wp:reyrey-js/list-item {"content":"Ensure consistency in your service department."} /-->
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<div class="wp-block-reyrey-js-column"><!-- wp:reyrey-js/paragraph {"content":"\u003cem\u003eQuestion\u003c/em\u003e: What can you do in the next two minutes that will give you a detailed view of what is \u003cem\u003ereally\u003c/em\u003e going on in service?"} /-->
<!-- wp:reyrey-js/paragraph {"content":"\u003cem\u003eAnswer\u003c/em\u003e: Run the \u003cspan class=\u0022RR-Font-Weight Bold\u0022\u003eRO Exceptions\u003c/span\u003e report. This informative report gives you a detailed view into the RO “exceptions” overrides that may be happening every day in your shop."} /-->
<!-- wp:reyrey-js/paragraph {"content":"For every RO, ERA-IGNITE tracks 50 different process exceptions ranging from changes to labour rates and times to tax code overrides. To see a list of all the exceptions ERA-IGNITE tracks, select the \u003cspan class=\u0022RR-Font-Weight Bold\u0022\u003eSpecific Types\u003c/span\u003e link in the \u003cstrong\u003eRO Exceptions Report Criteria\u003c/strong\u003e in \u003cstrong\u003eService\u003c/strong\u003e or \u003cstrong\u003eRetail Management Intelligence\u003c/strong\u003e. You can choose exactly which exceptions you want to see by date range, department, bill type, and user ID."} /-->
<!-- wp:reyrey-js/paragraph {"content":"\u003ca href=\u0022/wp-content/uploads/2021/03/Critera-Screen-1.png\u0022\u003e\u003c/a\u003e"} /-->
<!-- wp:reyrey-js/paragraph {"content":"The\u003cspan class=\u0022RR-Font-Weight Bold\u0022\u003e RO Exceptions\u003c/span\u003e report helps answer:"} /-->
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<!-- wp:reyrey-js/list-item {"content":"What was the exception?"} /-->
<!-- wp:reyrey-js/list-item {"content":"Who performed it?"} /-->
<!-- wp:reyrey-js/list-item {"content":"When did it happen?"} /-->
<!-- wp:reyrey-js/list-item {"content":"How much did it cost you?"} /-->
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<!-- wp:reyrey-js/paragraph {"content":"In addition, there is a link to each RO, making investigation quick and easy."} /-->
<!-- wp:reyrey-js/paragraph {"content":"\u003ca href=\u0022/wp-content/uploads/2021/03/Exceptions-Screen-2.png\u0022\u003e\u003c/a\u003e"} /-->
<!-- wp:reyrey-js/paragraph {"content":"A quick conversation with your employees about the specific exceptions can help you better understand why they are happening. Run this report daily so your employees know you’re keeping an eye on it."} /-->
<!-- wp:reyrey-js/paragraph {"content":"Tracking exceptions can be one of the most powerful tools you have to maintain consistency in service. Once you start asking your advisors a few questions about the exceptions, you’ll be surprised how quickly the exceptions list shrinks and your bottom line grows."} /-->
<!-- wp:reyrey-js/paragraph {"content":"Your \u003cspan class=\u0022RR-Font-Weight Bold\u0022\u003eRO Exceptions\u003c/span\u003e report can be found in the Reports Menu in both ERA-IGNITE \u003cstrong\u003eService\u003c/strong\u003e and\u003cbr\u003e\u003cstrong\u003eRetail Management Intelligence\u003c/strong\u003e. For additional help with the report once you’ve opened the report screen, use the\u003cstrong\u003e F1 Help\u003c/strong\u003e key, then the \u003cstrong\u003eScreen Overview\u003c/strong\u003e link in the top left corner."} /-->
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