The Solution
When we implemented Advanced Service, the first thing I noticed was how much calmer and more organized the shop became. Paper estimates were gone, and technicians could stay in the shop, while continuing to work. They could send estimates instantly without walking to parts or waiting for approvals.
Advisors received notifications in real time, and our BDC team could now see R&Ds, upsells, and service history immediately. When a customer called, anyone could access the vehicle’s record, see what was needed, and act right away. Tasks that used to take hours and multiple steps could now be handled in minutes.
Everyone quickly adapted. Even the most resistant technicians now use the system consistently. Workflows are streamlined, communication is clear, and efficiency has improved across the entire department.
By eliminating wasted time and giving the team clear visibility into every service opportunity, we’ve been able to operate more effectively, make better use of our resources, and focus on delivering results rather than managing paperwork.
“With Advanced Service, there’s no papers flying all over the place. The techs are in their bays, working.”
