Across the Hendrick Automotive Group, each store had a different reconditioning process. When looking at how to standardize their efforts, Chris Little, VP of Variable Operations highlighted the importance that, “you have to measure it to manage it.”
They started looking for a solution that would give them actionable information about their recon process and ultimately drive efficiency. Knowing they needed to bring together all pieces of their operation to cut cycle times down to their goal of three days, they chose ReconTRAC.
Check out this interview for all the details.