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<div class="wp-block-reyrey-js-column"><!-- wp:reyrey-js/paragraph {"content":"Touchless car buying, phone call experiences, rethinking sales data, and smart service kiosks— check out June’s \u003cem\u003eConnected\u003c/em\u003e podcast episodes!"} /-->
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<!-- wp:reyrey-js/paragraph {"content":"On this episode, we talk with Doug Wells, general manager at Ray Catena of Edison, about:"} /-->
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<!-- wp:reyrey-js/list-item {"content":"Dealership innovation to keep employees and customers safe."} /-->
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<!-- wp:reyrey-js/paragraph {"content":"\u003cspan class=\u0022RR-Font-Weight Bold\u0022\u003eTo watch episode 30,\u003c/span\u003e \u003ca href=\u0022https://www.youtube.com/watch?v=M_EqHnbFshU\u0022 target=\u0022_blank\u0022 rel=\u0022noopener noreferrer\u0022\u003eclick here\u003c/a\u003e."} /-->
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<!-- wp:reyrey-js/paragraph {"content":"On this episode, we sit down with Geoff Mercurio, communications specialist at Reynolds and Reynolds, as he talks about a frustrating experience he had as a customer calling into a dealership. He identifies:"} /-->
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<!-- wp:reyrey-js/list-item {"content":"What caused his frustration throughout the phone call."} /-->
<!-- wp:reyrey-js/list-item {"content":"What could’ve been done differently to improve his experience as a customer."} /-->
<!-- wp:reyrey-js/list-item {"content":"Why it’s important to have one system that connects every department."} /-->
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<!-- wp:reyrey-js/paragraph {"content":"\u003cspan class=\u0022RR-Font-Weight Bold\u0022\u003eTo watch episode 31, \u003c/span\u003e\u003ca href=\u0022https://www.youtube.com/watch?v=zrMTLzPA2V4\u0022 target=\u0022_blank\u0022 rel=\u0022noopener noreferrer\u0022\u003eclick here\u003c/a\u003e."} /-->
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<!-- wp:reyrey-js/paragraph {"content":"On this episode, Tom Salzman, regional sales director for Naked Lime Marketing, shares which dealership success metrics are critical to focus on in a post COVID-19 environment. He discusses:"} /-->
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<!-- wp:reyrey-js/list-item {"content":"Challenges with month-over-month and year-over-year reporting."} /-->
<!-- wp:reyrey-js/list-item {"content":"Using market share to steer the ship."} /-->
<!-- wp:reyrey-js/list-item {"content":"How to win market share and keep it."} /-->
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<!-- wp:reyrey-js/paragraph {"content":"\u003cspan class=\u0022RR-Font-Weight Bold\u0022\u003eTo watch episode 32,\u003c/span\u003e \u003ca href=\u0022https://www.youtube.com/watch?v=JjFjl4MrhyA\u0022 target=\u0022_blank\u0022 rel=\u0022noopener noreferrer\u0022\u003eclick here\u003c/a\u003e."} /-->
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<!-- wp:reyact/carousel-testimonial {"items":[{"testimonialEntity":"","uuid":"68d430cb450a3","quote":"Episode 33: Streamline Your Service Check-In Process with Smart Kiosks"}]} -->
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<!-- wp:reyrey-js/paragraph {"content":"On this episode, we speak with Tim Palms, general manager at BMW of Honolulu, about the impact smart service kiosks have had on his service department and the customer experience. He discusses:"} /-->
<!-- wp:reyrey-js/list {"ordered":false} -->
<!-- wp:reyrey-js/list-item {"content":"What their evening service rush looks like since installing the kiosks."} /-->
<!-- wp:reyrey-js/list-item {"content":"How his employees and customers feel about their new process."} /-->
<!-- wp:reyrey-js/list-item {"content":"Why adding innovative technology is the only way to stay ahead of the curve."} /-->
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<!-- wp:reyrey-js/paragraph {"content":"\u003cspan class=\u0022RR-Font-Weight Bold\u0022\u003eTo watch episode 33,\u003c/span\u003e \u003ca href=\u0022https://www.youtube.com/watch?v=pggqxeSfsyc\u0022 target=\u0022_blank\u0022 rel=\u0022noopener noreferrer\u0022\u003eclick here\u003c/a\u003e."} /-->
<!-- wp:reyrey-js/paragraph {"content":"Tune in every Wednesday to hear from industry experts and stay up-to-date with best practices for your dealership! You can find the podcast on \u003ca href=\u0022https://www.youtube.com/channel/UCuMnHu4_ghXHieISC8Mgz1A/videos?utm_sou…\u0026amp;utm_medium=fuel\u0026amp;utm_campaign=connected-podcast-recap-may_052920\u0022 target=\u0022_blank\u0022 rel=\u0022noopener noreferrer\u0022\u003eYouTube\u003c/a\u003e, \u003ca href=\u0022https://podcasts.apple.com/us/podcast/connectedpodcast/id1518226464\u0022 target=\u0022_blank\u0022 rel=\u0022noopener noreferrer\u0022\u003eApple Podcasts\u003c/a\u003e, and \u003ca href=\u0022https://open.spotify.com/show/1W8XfQEfcuiIrufuR1K9G3?si=66e8oZe-QcaKyHn…\u0022 target=\u0022_blank\u0022 rel=\u0022noopener noreferrer\u0022\u003eSpotify\u003c/a\u003e."} /--></div>
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