The fixed ops world is always on the move, and it’s rare when leaders get the chance to hit pause, share ideas, and talk openly about what’s changing in service. A recent pop-up provided a valuable opportunity for forward-thinking experts to gather and share their vision for the future of fixed ops.
The event wasn’t a product showcase or a one-way presentation. It was a collaborative session with dealers and industry leaders exchanging insights into what’s working, what needs to evolve, and how we can all move forward, faster and smarter.
Reynolds Acting CEO and President, Chris Walsh, joined the discussion to share how we’re helping dealerships tackle today’s biggest challenges. Here are three takeaways from that conversation:
1. One Data Layer, Smarter Operations
Spark AI, our unified AI data layer, connects insights throughout dealership operations, from service to sales to the business office. Instead of siloing AI tools department by department, we’ve built a foundation that unites the data across your dealership. The result? A clearer view of your customers and faster, more aligned decision-making, guided by more informed AI solutions.
2. Relo: Automation That Frees Up Time
In fixed ops, time is often the scarcest resource. That’s why we created Relo, a parts delivery robot that takes care of routine shop runs. It’s not about replacing people. It’s about giving your team back time for more meaningful, billable work with fewer interruptions and more productivity.
3. Flexible Tools for a Flexible Customer
Today’s customers expect convenience, personalization, and speed. Our focus is on delivering tools that adapt to how people actually want to shop and service — not just how it’s always been done. When your outreach is relevant and tailored to each unique customer, your engagement, reputation, and success improve.
Why It Was Worth the Trip
This roundtable wasn’t about talking in theory. It was about developing practical strategies to navigate and win in a changing landscape. We’re proud to be part of that conversation, and even more excited to keep building tools that help you put those ideas into action.
