How BMW Ste-Agathe Streamlined Fixed Operations with ERA-IGNITE

BMW Ste-Agathe ERA-IGNITE Testimonial image

For BMW Ste-Agathe, consistency and familiarity were key when evaluating DMS options. With ERA-IGNITE, the dealership saw reduced training times and ensured long-term stability across service, parts, and accounting operations.

Dealership
BMW Ste-Agathe, QC
Contact
Jamie Despres, Fixed Operations Manager

The Problem

Before ERA-IGNITE, our dealership had a very manual fixed operations process. I relied on my own personal experience heavily in my day-to-day tasks; knowing the vehicles, tracking mileage, and tracking what maintenance was due. I’d write down what each customer needed and sometimes follow up a month later. While I could type notes into customer profiles, at the end of the day, it was a lot of manual work, a lot of typing, and there was no real way to track declined services beyond my own records. The whole process was exhausting, and it felt like there were always papers flying everywhere.
Our dealership needed a DMS that could support our fixed operations team while also handling our accounting. With a relatively small staff managing an average of 300-350 repair orders per month, efficiency and ease of use were critical.
We also needed strong reporting visibility without spending excessive time running complex reports, and a system that new employees could learn quickly without disrupting our day-to-day operations.

Solutions Used

The Solution

From day one, ERA-IGNITE became the backbone of our fixed operations process. The system is intuitive and easy to navigate across service, parts, and accounting, keeping our team productive. Reporting is simple to generate and customize, and dashboards provide instant visibility into daily, weekly, and monthly performance.
Training new employees has been seamless. With online onboarding and in-house training from Reynolds, new staff, including those coming from other systems, can operate independently very quickly. When questions arise, Reynolds' support is responsive and reliable.
Ultimately, choosing Reynolds gave us peace of mind. The system supports our service-focused operations and allows our team to work efficiently on a platform they know and trust. ERA-IGNITE has helped us maintain consistency, save time, and keep operations running smoothly as we’ve grown.

“For us, ERA-IGNITE is the easiest system to work with. Service, parts, and accounting all flow without issues.”

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