Text Messaging for ERA®

Text your customers, it’s what they’ve been asking for.

You’ve spent your morning making appointment confirmation and reminder phone calls to service customers. With each call, you leave another voicemail. Appointment no-show numbers have been sky-rocketing, and these games of phone tag are really hurting productivity. There has to be a better way.

Text Messaging for ERA is a modern communication and automated notification system, that keeps customers and employees engaged and informed of key activities. You can send standard text messages from anywhere in ERA-IGNITE to your customers to inform them of service reminders, RO invoices, parts notifications, appointment confirmations, and more. Any responses from customers are stored with your text messages in ERA-IGNITE in case they need referenced later.

Consumer texting a dealership on her cell phone.

Benefits of Texting Messaging for ERA

Service tech texting a customer on his cell phone in the service drive.
  • Customized
    Create customized text messages for your dealership so you can guarantee every text is professional and represents your business.
  • Compliant
    Ensure compliance with a standard opt-in process and opt-out clause in every message.
  • Customer Friendly
    Improve customer relationships by storing which types of notifications each customer would like to receive.
  • Mobile
    Text your customers from any mobile device while still experiencing all of the features available on your desktop.
  • Seamless
    Manage all of your texts from a single dashboard with quick at-a-glance details like customer, RO, and advisor info or view the entire message history.

What can you experience:

“Text Messaging for ERA has allowed [our advisors] to spend less time answering the phone and more time proactively reaching out to declined service customers and driving traffic to our business. What was once a five to ten minute phone call can now be taken care of through a quick text conversation.”

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