Upcoming Reynolds Training Opportunities

Learn to effectively use ERA-IGNITE to tune up your service department. Learn to use ERA-IGNITE Service to perform basic tasks like creating and managing appointments, writing repair orders, adding upsells, and creating and printing invoices. Use Retail Management Intelligence to learn how to analyze a variety of service reports, set up Dashboard modules, and create custom reports in Dynamic Reporting to easily get performance and exception information at your fingertips.

Fixed operations directors and service managers can benefit from this hands-on training with a live instructor.

Please note that this course is a 2-day course in Houston, Texas, including breakfast and lunch each day.

Learn to use ReverseRisk Cash Analysis reports to review your receivables and liabilities balances. Learn to track contracts in transit with the CIT receivables report and utilize the New Vehicle Flooring report to monitor floorplan amounts for both sold and unsold vehicles.

Learn how to use ERA-IGNITE features to increase integration between departments in the dealership, utilize the oversight and reporting features of ERA-IGNITE to improve security, profitability, accuracy, and compliance, and improve your dealership’s bottom line by handling and reducing accounting exceptions.

Controllers and office managers can learn to use ERA-IGNITE Accounting, Retail Management Intelligence, and various accounting specifications.

Please note this is a 3-day course in Houston, Texas, including breakfast and lunch each day.

Learn how to set up and use specific shortcuts such as Accounting hot keys and defaulting journal screens to posting mode. Learn how to set up links to common tasks, searches, and reports, as well as how to save report criteria using variable dates and quickly find information on a schedule.

Learn how to use the Retail Management Intelligence Dashboard to review your dealership's sales and financial activity with customizable modules and templates that you can save and share with others.

Learn how to search for potential duplicate name records, create sets of combinations to process, review pending combinations, and schedule the combination process to run.

Learn how to utilize each view of the RO Time report to verify flagged time before paying technicians, review the total cost of labor per RO, track technician productivity, and more.

Learn how to effectively utilize FOCUS to work smarter and transform the customer experience. Learn how FOCUS can help you manage your internet leads by setting up prospect distribution rules, improve your processes and make customer follow-up more seamless with the use of Schedules, and target marketing pieces using Client Collections.

Please note this is a 3-day course in Houston, Texas, including breakfast and lunch each day.

Understand how ERA-IGNITE F&I integrates with other ERA^® applications. Learn how to begin a new retail deal, search for existing deals, vehicles, and customers, view alerts and important deal information, and store a deal. Also learn how to request a credit inquiry and review completed credit inquiries.

Learn options available for working with name records. Also learn to restrict sensitive names information, create user defined fields, and search and combine duplicate names.

Learn how to utilize the Unified Customer Profile in ERA-IGNITE to help gather insights into key customer details and metrics, including matching client records, business value, and a timeline of events for each customer.

Learn the basics of the Daily Operating Control including how to set up and modify DOC lines, departments, and forecast and forced amounts. Also learn how to create custom DOC views and set custom line descriptions. Learn where to gather month-end statistical data and how to prepare the financial statement.

Learn what information resides in each subscreen, how to enter aftermarket items, trade-ins, insurances, warranties, rebates, taxes, and fees into a deal, and how to use Vehicle BookOut to retrieve values of a used, traded-in, and non-inventory vehicle.

Learn how to create a lease deal, convert retail deals to lease deals, calculate the lease payment, enter residual details, allocate equity, and work balloon deals. Also learn how to use Automated Rates and Residuals to pull current bank rates and residual values into a deal.

Learn how to utilize features of the Reynolds Integrated Telephone System, use communication tools available within the RDA, handle customer calls, and customize the RDA to better meet your needs.

Learn to use ReverseRisk Cash Analysis reports to review your receivables and liabilities balances. Learn to track contracts in transit with the CIT receivables report and utilize the New Vehicle Flooring report to monitor floorplan amounts for both sold and unsold vehicles.

Learn how to use the Quick Quote tool to quickly calculate monthly payments for a customer. Also learn how to use the Roll feature to find vehicles, change the payment, increase the profit, or change the amount financed in a deal.

Learn how to use FOCUS to streamline your internet/BDC department. In this course, learn how to create work schedules, review and respond to leads, use Available Salespeople to schedule appointments, use Prospect Distribution Rules, and report on lead conversion.

Learn how to request standard F&I Management reports, customize report contents, and use the Heat Sheet, Deal Activity Log reports, and Retail Management Intelligence Dashboard modules.

Learn how to find when appointments and repair orders are added, modified, deleted, or voided in the Service application. Learn how to review various pending service and dispatching actions that occur within a repair order, and customize how the information displays in the results.

Learn to set up base operation codes to group similar operations in the same category by creating and modifying codes for specific labour operations. Also learn to set up recommended services and campaigns to help you increase profit on your service drive.

Learn how to set up service technicians, advisors, and teams in your system, as well as use ERA-IGNITE Service reports and reporting tools to help you manage your service department. Also learn to measure the performance of your advisors and technicians, and identify issues before they become a problem for your dealership.

Learn what tools are available for maintaining your printers and print jobs, as well as maintaining your data through backup procedures. In this session, learn how to add printer assignments, modify print jobs, complete some pre-backup procedures, modify scheduled jobs, and backup history logs.

Learn how to find when appointments and repair orders are added, modified, deleted, or voided in the Service application. Learn how to review various pending service and dispatching actions that occur within a repair order, and customize how the information displays in the results.

Learn how to handle incoming software updates, use additional administrative tools available through the Computer Assisted Instruction Administration and System Administrator applications, and communicate using ERA-IGNITE.

Learn how to use ERA Dynamic Reporting to create a customized report to show you the gross profit on invoiced ROs. Use this report to break down RO gross profit by labor, parts, and sublet charges. In this session, learn how to set up criteria to pull results by the invoice closed date, define the output for custom report columns with gross profit figures, and customize your display options to organize the report according to your preferences and needs.

Learn how to create and modify service appointments and repair orders for new and existing customers, schedule appointments, display service history, add recommended services, and use Reservation Manager to track shop activity and resource availability.

Learn how to create a dynamic report to calculate the extended value of parts on invoices with a Pending pay type. Learn how to choose a data set, define what records are pulled into the report, and customize the information that displays in your results.

Learn how to flag and invoice a repair order, create sublets, transfer parts, and enter additional charges, discounts, and shop supplies.

Learn how to retrieve warranty information directly from the manufacturers’ Labor Time Guides, enter it onto a repair order for warranty claim submission, create warranty claims and invoices, and track open documents using Shop View.

Learn to use ReverseRisk DOC reports to gain a detailed understanding of the dealership's financial performance. Learn to track trends across departments and stores to identify performance outliers.

Learn how to handle special issues like internal repair orders, comebacks, we owes, journal prefix overrides, service contracts, and inquires on special order parts.

Learn to create Service Price Guide estimates in both stand-alone and integrated modes, map Service Price Guide and ERA^® operation codes, view operation details, add notes and part numbers, and combine operations.

Learn how to navigate help messages to obtain the correct and complete information about a field or screen, apply needed security access for specific screens and actions, look up ERA-IGNITE equivalents of ERA^® screens, and find all training and documentation about a specific topic.

Learn how to perform the entire physical inventory process, from counts and write-ins to the post-inventory follow-up.

Learn how to navigate ERA-IGNITE F&I to search for existing deals, create a new deal, desk a deal, and work towards closing a deal.

Learn how to create parts invoices for non-stock parts and manage special orders for customers. Additionally, learn how to add special orders to parts orders, receipt them, and clear special orders from the Parts application.

Learn the basics to better navigate ERA-IGNITE Accounting. Also learn how to add a transaction, use inquiry screens, and review basic hot keys.

Learn how to access commonly used screens in ERA-IGNITE Parts, create a parts invoice in the Counter Sales screen, inquire on parts in the Part Information screen, and search for special orders in the system. Additionally, learn about keyboard shortcuts, screen customization, and help tools to make navigating ERA-IGNITE quicker and more efficient.

Learn how to add, modify, and delete vehicle records, run inquiries to find vehicles matching specific criteria, and utilise various management tools.

Learn how to create parts invoices and credit memos for front counter customers, record lost sales, add invoice comments, and void and delete invoices. This course covers the following screens: Counter Sales, Name Profile, Add Record, and Search/Change.

Learn how to use ERA-IGNITE Service to search for customers, add records, flag and invoice repair orders, and utilize help tools to improve profitability and efficiency in your service department.

Learn about reports available through the Vehicle Management System, as well as tools in Retail Management Intelligence such as Dashboard modules.

Learn how to use the Counter Sales screen to obtain detailed part number information, sell parts with cores, create price quotes, and create parts invoices for internal departments. Learn how to accept payment while invoicing, change the payment methods for closed invoices, and prepare the cash drawer for reconciliation. This course covers the following screens: Counter Sales, Part Information, Parts Inquiry, Accept Payments, and Cash Acknowledgement.

Learn about available administrative tools that can improve your dealership’s security and efficiency, such as limiting user access to screens and actions in ERA-IGNITE Security Maintenance, reviewing and modifying specifications for printers, ERA^® Mail, individual stores, and managing Computer Assisted Instruction training in ERA-IGNITE CAI Administration.

Learn how to maintain managerial oversight with reporting options and features, including adding Retail Management Intelligence Dashboards and creating user-defined reports with Dynamic Reporting. This class is best suited for personnel who perform system administrator tasks in the dealership such as a System Administrator, IT Manager, Controller, and Office Manager.

Please note this is a 2-day course in Houston, Texas, including breakfast and lunch each day.

Learn how to use ERA^® Dynamic Reporting to create customized reports that contain the data you need to help you analyze statistics, trends, and activities throughout your dealership.

Learn how to bill parts to Service appointments and repair orders, transfer parts when sold to the wrong line on a repair order, and bill parts for Service Pricing Guide operations. This course covers the Counter Sales screen.

Learn how to review and add prospects, add new clients, and create and complete appointments.

Learn how to create custom fields within data sets and use them on a custom report, combine data from multiple stores, export your reports, and secure access to both dynamic reports and data sets.

Learn how to perform the special orders process from the point of sale through the delivery of the parts and closing the special order record. This course covers the following screens: Counter Sales, Special Order Entry, Receipt Register Listing, Special Order Inquiry, and Clear Special Orders.

Learn how to create and modify price level codes and credit codes, set up source overrides, and use parts management reports and Retail Management Intelligence. This course covers the following screens: Factory Master, Part Maintenance, Additional Information Setup, Counterperson Override List, Invoice Register and Retail Management Intelligence Parts Dashboard.

Learn how to manage and automate customer follow-up using schedules in FOCUS.

Learn how to use Retail Management Intelligence to manage any report available in ERA-IGNITE. Also learn how to request frequently used reports faster, customize report layouts, and utilize other Retail Management Intelligence tools to help you manage your dealership more efficiently.

Learn how to run campaigns in FOCUS by creating document templates, client collections, and bulk mailings.

Learn how to use ERA Dynamic Reporting to create a specialized report for Vehicle Sales activities. In this session, learn how to use Dynamic Reports to analyze sales data from front end and accounting gross profit amounts, costs, and commissions, all from across multiple dealership locations with one customized report.

Learn how to create a dynamic report to calculate the extended value of parts on invoices with a Pending pay type. Learn how to choose a data set, define what records are pulled into the report, and customize the information that displays in your results.

Learn how to use the Retail Management Intelligence Dashboard to view contracts in transit, open ROs, key account data, as well as how to share and refresh your modules for the most up to date accounting information.

Learn how to inquire on journal, general ledger, and schedule detail. Learn about correcting posting entries in the journal and general ledger using journal entry screens. Create Accounting Adjustments entries to make other corrections to your general ledger.

Learn how to navigate FOCUS and set up your Landing Page. Learn how to configure and review Summary Metrics, Mobile Manager, and Performance Metrics. Also learn how to interpret the Sales Goals and Activity Overview panels.

This webinar introduces users to ERA-IGNITE sign-on, application launching, and keyboard navigation.

Learn how to add vendor invoices to your Accounts Payable schedule in General Purchases, write cheques and issue Electronic Fund Transfers payments made to vendors. Also learn how to reverse and void cheques and EFTs.

Learn how to track dealership activity and progress through Reports, Dashboards, Desk Log, and Floor Traffic.

Learn how to apply payments by cutoff date, vendor, and invoice. Adjust payments made to vendors or invoices and place payments on hold. Learn how to print Accounts Payable cheques, issue Electronic Fund Transfers through Accounts Payable screens, and review the reports available to track payments made to vendors.

Learn how to set up FOCUS to work for your team by using user, prospect, and customer settings.

Learn how to perform the entire physical inventory process, from counts and write-ins to the post-inventory follow-up.

Learn how to integrate, modify, and update parts and service transactions in accounting. Learn how to create warranty credit memos, add and view warranty claim remarks, and review the specifications that control warranty credits.

Learn how to post vehicle purchases, vehicle sales, and dealer trades. Also learn how to update the vehicle inventory value, and issue payment for floorplans and lien payoffs.

Learn to use ReverseRisk DOC reports to gain a detailed understanding of the dealership's financial performance. Learn to track trends across departments and stores to identify performance outliers.

Learn how to effectively present option packages to your customers, guide them through available products and services, and help them personalize their option packages. 

Learn how to maintain receivable customers, process Accounts Receivable schedules, post A/R adjustments, apply service charges, print or email A/R statements, and process reports. Also learn how to create deposits and cash receipts, and about the different reports available to you for Cash Receipts.

Learn how to receipt parts, change bins, and inquire on parts using the Parts Bar Code scanner. Also learn how to maintain scanner settings and create and print labels from the scanner or desktop.

Learn how to view scans, view and modify over/shorts, and receipt parts using the PBC application. Also learn how to run reports to help oversee scanner usage and view the Parts Bar Code Service Log.

Learn how to utilize RMI Dashboard templates to efficiently track and analyze daily operations in the Parts Department. DSHPTS teaches you to swiftly navigate and use dashboard templates to gain insights into key departmental activities.