Upcoming Reynolds Training Opportunities

Learn how to utilize features of Reynolds Integrated Telephone System, use communication tools available within the Desktop Application, handle customer calls, and customize the Desktop Application to better meet your needs.

Learn how to add, modify, and delete vehicle records, run inquiries to find vehicles matching specific criteria, and utilise various management tools.

Learn about reports available through the Vehicle Management System, as well as tools in Retail Management Intelligence such as Dashboard modules.

Learn how to create and modify service appointments and repair orders for new and existing customers, schedule appointments, display service history, add recommended services, and use Reservation Manager to track shop activity and resource availability.

Learn how to navigate FOCUS and set up your Landing Page. Learn how to configure and review Summary Metrics, Mobile Manager, and Performance Metrics. Also learn how to interpret the Sales Goals and Activity Overview panels.

Learn to use ReverseRisk DOC reports to gain a detailed understanding of the dealership's financial performance. Learn to track trends across departments and stores to identify performance outliers.

Learn how to flag and invoice a repair order, create sublets, transfer parts, and enter additional charges, discounts, and shop supplies.

Learn how to track dealership activity and progress through FOCUS Reports, Dashboards, Desk Log, and Floor Traffic.

Learn how to retrieve warranty information directly from the manufacturers’ Labor Time Guides, enter it onto a repair order for warranty claim submission, create warranty claims and invoices, and track open documents using Shop View.

Learn how to set up FOCUS to work for your team by using user, prospect, and customer settings.

Learn how to utilize features of Reynolds Integrated Telephone System, use communication tools available within the Desktop Application, handle customer calls, and customize the Desktop Application to better meet your needs.

Learn how to perform the entire physical inventory process utilizing the Parts Bar Code Scanner. Learn how to manage pre-inventory procedures, scanner setup, scanning and write-ins, and post-inventory follow-up to help calculate a total inventory value.

Learn how to handle special issues like internal repair orders, comebacks, we owes, journal prefix overrides, service contracts, and inquires on special order parts.

Learn to create Service Price Guide estimates in both stand-alone and integrated modes, map Service Price Guide and ERA-IGNITE operation codes, view operation details, add notes and part numbers, and combine operations.

Learn how to use ERA^® Dynamic Reporting to create customized reports that contain the data you need to help you analyze statistics, trends, and activities throughout your dealership.

Learn how to capture images and videos during vehicle inspections, attach them to the Report Card window, and review documentation on repair orders.

Learn how to automate deal posting to the Vehicle Sales journal with the Auto-Finalize feature. Learn how to set up necessary specifications and control which deals are posted automatically.

Learn how to create custom fields within data sets and use them on a custom report, combine data from multiple stores, export your reports, and secure access to both dynamic reports and data sets.

Learn how to effectively present option packages to your customers, guide them through available products and services, and help them personalize their option packages. 

Learn how to run campaigns in FOCUS by creating document templates, client collections, and bulk mailings.

Learn how to get started in ERA-IGNITE by signing on with dlrSecured and customizing your setup for faster navigation. Learn how to personalize your Home Page, access key applications, and find support using Smart Center.

Learn how to use Retail Management Intelligence to manage any report available in ERA-IGNITE. Also learn how to request frequently used reports faster, customize report layouts, and utilize other Retail Management Intelligence tools to help you manage your dealership more efficiently.

Learn how to run campaigns in FOCUS by creating document templates, client collections, and bulk mailings.

Topics covered in this webinar include sending deals to F&I, receiving and applying deal updates from FOCUS into F&I, sending deal proposals to FOCUS from F&I, setting up FOCUS/Desking Integration

Learn about the difference between the gross profit in a deal recap versus the gross profit you see in the Accounting application. Learn how the applications are set up to calculate gross profit and how to set them up to match.

Learn how to effectively utilize FOCUS to work smarter and transform the customer experience. Learn how FOCUS can help you manage your internet leads by setting up prospect distribution rules, improve your processes and make customer follow-up more seamless with the use of Schedules, and target marketing pieces using Client Collections.

* Please note that this is a 3-day in-person course, including breakfast and lunch each day.

Learn how to use ERA-IGNITE features to increase integration between departments in the dealership, utilize the oversight and reporting features of ERA-IGNITE to improve security, profitability, accuracy, and compliance, and improve your dealership’s bottom line by handling and reducing accounting exceptions.

Controllers and office managers can learn to use ERA-IGNITE Accounting, Retail Management Intelligence, and various accounting specifications.

* Please note that this is a 3-day in-person course, including breakfast and lunch each day.

Learn how to inquire on journal, general ledger, and schedule detail. Learn about correcting posting entries in the journal and general ledger using journal entry screens. Create Accounting Adjustments entries to make other corrections to your general ledger.

Learn how to navigate help messages to obtain the correct and complete information about a field or screen, apply needed security access for specific screens and actions, look up ERA-IGNITE equivalents of ERA^® screens, and find all training and documentation about a specific topic.

Learn how to add vendor invoices to your Accounts Payable schedule in General Purchases. Learn how to write cheques and issue Electronic Fund Transfers payments made to vendors. Learn how to reverse and void cheques and EFTs.

Learn how to apply payments by cutoff date, vendor, and invoice. Adjust payments made to vendors or invoices and place payments on hold. Learn how to print Accounts Payable checks and issue Electronic Fund Transfers through Accounts Payable screens. Review the reports available to track payments made to vendors.

Learn how to receipt parts, change bins, and inquire on parts using the Parts Bar Code scanner. Also learn how to maintain scanner settings and create and print labels from the scanner or desktop.

Learn how to integrate, modify, and update parts and service transactions in accounting. Learn how to create warranty credit memos, add and view warranty claim remarks, and review the specifications that control warranty credits.

Learn how to view scans, view and modify over/shorts, and receipt parts using the PBC application. Also learn how to run reports to help oversee scanner usage and view the Parts Bar Code Service Log. 

Learn basic dispatching in ERA-IGNITE Service from the role of a dispatcher. Learn to use the Shop View window and various other displays to track shop activity. Review several functions such as reviewing maydays, assigning technicians, and completing work.

Learn how to post vehicle purchases, vehicle sales, and dealer trades. Learn how to update the vehicle inventory value. Learn how to issue payment for floorplans and lien payoffs.

Learn how to utilize the Unified Customer Profile in ERA-IGNITE to help gather insights into key customer details and metrics, including matching client records, business value, and a timeline of events for each customer.

Learn about Electronic Service Integration in ERA-IGNITE Service from the role of a technician. The technician learns to update their status and view their jobs. Utilize hold commands, parts requests, and timestamps. Set up and assign skills to technicians for proper dispatching.

Learn how to perform the entire physical inventory process, from counts and write-ins to the post-inventory follow-up.

Learn how to maintain receivable customers, process Accounts Receivable schedules, post A/R adjustments, apply service charges, print or email A/R statements, and process reports. Also learn how to create deposits and cash receipts, and about the different reports available to you for Cash Receipts.

Learn to view and understand specifications in the Dealer Setup, Dispatch Master, and Dispatcher Options screens. Also learn about the many different Must Start Sequences.

Learn how to utilize features of Reynolds Integrated Telephone System, use communication tools available within the Desktop Application, handle customer calls, and customize the Desktop Application to better meet your needs.

Learn the basics of scanning, cataloging, and searching for documents in the ERA-IGNITE Integrated Document Management application.

Learn how to use Reynolds Electronic Payables to streamline the vendor payment process. Learn how to upload and approve invoices for payment. Learn how to process and transmit online payments for approved invoices from ERA-IGNITE.

Learn about available administrative tools that can improve your dealership’s security and efficiency, such as limiting user access to screens and actions in ERA-IGNITE Security Maintenance, reviewing and modifying specifications for printers, ERA^® Mail, individual stores, and managing Computer Assisted Instruction training in ERA-IGNITE CAI Administration.

Learn how to maintain managerial oversight with reporting options and features, including adding Retail Management Intelligence Dashboards and creating user-defined reports with Dynamic Reporting. This class is best suited for personnel who perform system administrator tasks in the dealership such as a System Administrator, IT Manager, Controller, and Office Manager.

* Please note that this is a 2-day in-person course, including breakfast and lunch each day.

Learn to effectively use ERA-IGNITE to tune up your service department. Learn to use ERA-IGNITE Service to perform basic tasks like creating and managing appointments, writing repair orders, adding upsells, and creating and printing invoices. Use Retail Management Intelligence to learn how to analyze a variety of service reports, set up Dashboard modules, and create custom reports in Dynamic Reporting to easily get performance and exception information at your fingertips.

Fixed operations directors and service managers can benefit from this hands-on training with a live instructor.

* Please note that this is a 2-day in-person course, including breakfast and lunch each day.

Learn how to create parts invoices and credit memos for front counter customers, record lost sales, add invoice comments, and void and delete invoices.

Learn how to use the Counter Sales screen to obtain detailed part number information, sell parts with cores, create price quotes, and create parts invoices for internal departments. Learn how to accept payment while invoicing, change the payment methods for closed invoices, and prepare the cash drawer for reconciliation.

Learn how to bill parts to Service appointments and repair orders, transfer parts when sold to the wrong line on a repair order, and bill parts for Service Pricing Guide operations.

Learn how to utilize the Unified Customer Profile in ERA-IGNITE to help gather insights into key customer details and metrics, including matching client records, business value, and a timeline of events for each customer.

Learn how to utilize features of Reynolds Integrated Telephone System, use communication tools available within the Desktop Application, handle customer calls, and customize the Desktop Application to better meet your needs.

Learn how to perform the special orders process from the point of sale through the delivery of the parts and closing the special order record.

Learn how your team can effectively utilize the Parts application to perform daily operations, take an in-depth look at the ways your system specifications can be customized to best meet the needs of your business, and get hands-on experience with tools and reports to help you monitor department performance indicators. Students work through daily procedures such as writing front and back counter parts invoices, creating price quotes and credit memos, and ordering and receipting parts. Students have the opportunity to build custom reports to identify areas of opportunity including tracking lost sales, minimizing accounting discrepancies, and evaluating counterperson procedures.

This class gives Parts Managers and Fixed Operations Directors a chance to explore the following ERA-IGNITE applications: Parts, Retail Management Intelligence, and Security Maintenance.

* Please note that this is a 2-day in-person course, including breakfast and lunch each day.

Learn how to create and modify price level codes and credit codes, set up source overrides, and use parts management reports and Retail Management Intelligence.

The Sales to Service We Owes webinar details how the Sales department marks we owes and how they are then tracked and completed in Service. Topics covered include how to mark we-owes in ERA-IGNITE F&I and how to track and complete we-owes in ERA-IGNITE Service.

Learn how to automate deal posting to the Vehicle Sales journal with the Auto-Finalize feature. Learn how to set up necessary specifications and control which deals are posted automatically.