Reynolds Records Strong Customer Satisfaction and Loyalty Scores
The Reynolds and Reynolds Company, a leading provider of software, services, and document solutions for automotive retailers in North America, has announced the results of its customer satisfaction and loyalty research conducted throughout 2008. For dealerships using a Reynolds dealership management system (DMS) for at least one year, the company’s overall satisfaction scores for Reynolds products and services remained in the 90 percent range for the year, which is consistent with the company’s results over the past several years.
Reynolds Announces Integration between its ERA® Parts Application and Volvo VIDA
The Reynolds and Reynolds Company has announced the availability of integration between its ERA® dealership management system (DMS) and the Volvo Vehicle Information and Diagnostics for the Aftermarket (VIDA) computer system for Volvo dealerships in the U.S. and Canada. This integration between the ERA DMS and Volvo VIDA can help dealership parts department personnel save time and effort in redundant data entry, allowing them more time to focus on customers.
With the new integration between the ERA DMS and Volvo VIDA, parts departments can:
Reynolds Customers Show Dealerships How to “Stand Out” in Today’s Market
The Reynolds and Reynolds Company, a leading provider of software, services, and document solutions for automotive retailers, today announced the online availability of videos of its “Stand Out” series of workshops. These workshops feature Reynolds customers providing insight into how their dealerships are surviving the current economic downturn and preparing to thrive in the future. The content in the online videos is based on the live workshops delivered in the Reynolds booth at the 2009 National Automobile Dealers Association (NADA) Convention in New Orleans, La.