Sebastien Bourgeois | General Manager | Spinelli Lexus Lachine

The Who:

Dealership: Spinelli Lexus Lachine

Location: Montreal, Quebec Contact: Sebastien Bourgeois, General Manager

Solutions: deskit™

 

The Details:

• We’re in a world where pricing is accessible online. We need to be transparent with our customers and deskit brings us that luxury.
• deskit makes it really nice to deal with customers whether virtual or in-store. From providing a quote to sending a text or email and then finalizing an offer, it's a great tool that's easy to use.
• Normally in the desking process, there are a lot of numbers and back end screens that you need to navigate to be able to access information. deskit is able to make that process retail friendly. It’s extremely easy to use.
• deskit gives us an edge. Having something connected where all the information I need is available —paperwork, customer records, sales programs, residuals, and accessories — is so valuable. Other companies today aren't able to replicate it.
• The integration that deskit was able to bring to the dealership, especially with inventory control, has been a huge game changer. We were able to move away from physical files and use our inventory within a tool that is reliable. It's a huge time-saver.
• I've been a big believer in the deskit system, and we’ve built our processes around it. It's been a game changer for our stores.

The Benefits:

It’s extremely easy to work with the deskit support team; they’ve been a pleasure to partner with from the get-go. They’re very open to critique and making the system work for the end user.

With deskit, deals are faster, more efficient, and more transparent. A customer could start the car buying process online and then end up at the dealership, and you can finalize the deal there.

deskit’s integrations make it easy for me to have all the information I need at my fingertips on one screen. It’s by far the best system I’ve seen in my 23 years.