Testimonial: Advanced Service - Matt Castrucci Kia

After implementing Advanced Service along with eApproval and photo/video capture with Service Snap we were able to introduce structure, visibility, and accountability into our service operation.

With everything centralized in one system, advisors can easily track vehicle status, manage repair orders, and communicate with customers digitally throughout the process. Presenting recommendations through approvals and visual documentation has also greatly improved our customer understanding and increased upsell opportunities.

Repair order completion times have been reduced to same-day to a maximum of five days, scheduling availability has improved to next-day, and monthly service sales have increased by $100,000. The integrated workflow has significantly streamlined operations and allowed us to move vehicles through the shop more efficiently.

What I value most about Advanced Service is that everything is fully integrated and centralized in one place. Once the system is set up, it gives my advisors clear visibility into every vehicle, where it is in the process, and who is responsible at each stage.

Having inspections, approvals, messaging, and tracking all within a single system makes it much easier to manage the workflow and maintain consistent communication with customers. Being able to send recommendations, photos, and videos directly to customers and receive approvals without delays has significantly reduced turnaround time and improved accountability across the team.

Overall, the ability to track a repair order from start to finish with Advanced Service has made the entire service operation more efficient and easier to manage.