Retail Anywhere

The Challenge

Making the F&I process fun, engaging, and personalized has always been a challenge, but taking your F&I manager out of the equation and simply letting your customers shop online at their own discretion adds a whole new level of difficulty. If F&I is your cash cow, how do you ensure the dealership remains profitable in an environment where the customer is managing the process from their home?

The Solution

Retail Anywhere is a dealership-wide approach that utilizes the Retail Management System, allowing dealerships to serve customers wherever they are – in-store, online, or both – without sacrificing what’s important to the dealership: control and profitability of the sale, accuracy of the transaction, and efficiency of its employees.

Image collage of ERA-IGNITE F&I, docuPAD, docuPAD Remote

The Benefits

Control and Profitability of the Sale

Even when your customers are at home, ensure your F&I managers have a hands-on approach to menu and aftermarket product sales using a consistent digital process and an engaging interactive presentation tool, helping to increase profit margins.

Accuracy of the Transaction

Presentations are tracked for accountability to ensure they are accurate and completed with every customer, and the signing ceremony is accomplished through a secure online method, ensuring no signature is missed.

Efficiency of Your Employees

A digital space to complete the deal is key to employee productivity and speeds up the entire car buying process. Accept payments within seconds for a faster and more transparent experience.

The Results

"I love the term Retail Anywhere, because that's really where we got to go. And we know that's absolutely the next step in this evolution of what we're doing. So that at the end of the day, we're giving the customer a true Amazon like experience."

Mark Boniol
Dealer Principal at Mark Dodge Chrysler Jeep

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How to Retail Anywhere in…

Sales

Service

Accounting

5 Steps to Building a Retail Anywhere Sales Process

An all-digital sales process has been developing in the automotive industry for some time now, but it’s been a slow process thus far, with only about one percent of customers truly purchasing online. Due to the disruptive impact of the COVID-19 crisis, online retailing has become a larger part of the sales conversation today than ever before. This all-digital sales process is broken down into five steps you can implement today.