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Crisis? What Crisis? It's Not an Industry Crisis Anymore. It's a Retailing Crisis.
A changed consumer and an expanding digital world is at the heart of a new retailing crisis, with the automotive retailer caught up in the middle.
No Mickey Mouse Way to Run a Business
Eliminating the Turnstiles in Your Dealership
Take a look at lessons learned from Disney that can apply to dealerships.
Hidden in Plain Sight
How dealers overlook their fiercest competitor... and what they can do about it.
For automotive retailers, the lesson today is this: A dealer’s fiercest competitor is not the dealership down the street; the real competition is the status quo.
Seeing the Future of Data Security and Protecting Customer Information
The Business of Mitigating the Risk
Best practices extend well beyond the realm of IT, passwords, and log-in screens.
Service Department: The new, old frontier at the intersection of technology and the consumer experience
Explore trends that are changing consumer expectations for every retail experience, including dealerships.
Is Your Phone Process Making You Money or Costing You Deals? How Phone Training Can Equal Big Improvements in Sales and Service
Make the right first impression by handling calls correctly.
Delivering a Rewarding Customer Experience... One Click, Swipe - and Wave of your Smartphone - at a Time
What you need to know - and do - to integrate secure, electronic payment options into your dealership's business operations.